Hotel Cetina Palacio Ayala Berganza

Great location just a short walk to the aqueduct and old town. Room was spacious but got very hot as the a/c kept switching off. Could have been user error!! Nice garden area for a bit of relaxation outdoors and bar area with complimentary drink was pleasant. Staff were very helpful. Breakfast was nice.

What a lovely hotel! A conversion from an old mansion, with heavy, high timbered ceilings, lovely spaces inside and out, a bar and an excellent buffet breakfast. We were upgraded to a huge room with a luxurious bathroom (nice toiletries). Our receptionist Cinthia is a credit to the Berganza; she gave us lots of tips and suggestions about places to visit, eat and just walk around. Segovia is a lovely city, with its Roman Aqueduct and Alcazar, and simply wandering around it is worth it. You can get a high speed train into Madrid in just 25 minutes, which is how we arrived in Segovia. The railway station is out of town and you'll need a bus (2.50) or a taxi. There's a very good bar restaurant nearby; turn right out of the hotel then right again, and it's there on the left. We found some of the waiters in the main historic (touristy!) areas (including the Mayor Square) rude, so our friends around the corner were a treat, the food was excellent and the prices were very reasonable.

Everything was terrific! The staff was pleasant (and spoke good English, which was great since our Spanish is minimal). It's a beautiful and beautifully redone building, with lovely stone and tile work, definitely not run of the mill. The location is excellent, a few blocks from the busy main street but in a calmer area so it was quieter at night. There is a pleasant courtyard to sit in as well. Everything was clean and well cared for. Breakfast was delicious with a large buffet of hot and cold items. There was nothing at all about our stay that our party of four didn't like!

Friendly staffs. They are patient and speak good English which made us feel comfortable and easy to communicate. Breakfast is great. I love the fruit cups. We can try different kind of fruit everyday. I tried different kind of special cheeses which I never tried before. Location is near to the metro station and city center. I don’t like the noise from the adjacent room. You can hear people talking and even the water sounds when someone using the toilet.

We stayed at this property to explore Segovia. However, during our stay, the Iberian Peninsula blackout occurred. The staff were extremely helpful in providing us with updates and giving us directions via a paper map on how to navigate out of the city so we could return back to Portugal via car. They were all outstanding, particularly Cynthia, Raquel, and the Manager, Sara.